Sesser Chamber gearing up for Rend Lake campers

By Jim Muir

The Sesser Chamber of Commerce met Tuesday, February 26 for its regular monthly meeting and heard a presentation about a regional business that is helping local businesses in a variety of ways.

Tracey Glenn, of Carterville, told chamber members about the services provided by Extra Help, a new company that assists businesses in hiring, screening process for employees, temporary staffing needs and payroll services.  Glenn is visiting local chambers of commerce explaining the advantages Extra Help is bringing to local businesses.

It was also reported during the meeting that “Sesser Shopping Days” will be held on April 11-13 with the main focus geared to Rend Lake campers at the start of the camping season and to draw attention to Sesser businesses as a viable shopping area for those using the hundreds of campsites at nearby Rend Lake. As part of the event the Sesser Chamber will have a raffle at various local businesses and on the final day of Sesser Shopping days – April 13 — five entries will be drawn and each will be awarded $20 in “Sesser Dollars.”  Businesses that want to participate can reach the Sesser Chamber at subwayman88@gmail.com.

Also during the meeting members approved the purchase of a half-page ad in the Rend Lake Campers’ paper that is produced locally. The chamber will use the ads for the 2013 camping season to advertise chamber members, promote local events like Sesser Shopping Days. The paper is printed monthly and given to each camper checking into any of the Corps of Engineers’ Campgrounds.

The Chamber also approved an expense of $200 to help sponsor the 2nd Annual Road Rebels Car Show on Aug. 16th. The event brought over 100 cars to town last year and was considered a huge success.  It was also reported during the meeting that the Sesser Chamber now has 35 members and continues to grow.

The next meeting, which is held in the Woll Room above 3 Brothers Restaurant (formerly Sesser Opera House Restaurant), will be held on March 26 at 10 a.m.

 

 

 

 

 

 

 

 

 

Our Universities: Students and Their Aspirations

Guiding any organization by entitlement’s nose is risky:  It is ruinous in universities.  And, while entitlement rears its quality-killing head too frequently in learning environments, it is not yet pervasive.   But, it’s on the way.
“You cannot help people permanently by doing for them, what they could and should do for themselves.”
― Abraham Lincoln
___________________________________________________________

By Walter Wendler

Entitlement is a fact of life in free societies and, in many current forms, a noxious and unnecessary pronouncement of human frailty.  The International Covenant on Economic, Social and Cultural Rights (ICESCR),  a treaty sponsored by the United Nations, had been signed by 160 nations and committed to ratification by seven more, including the U.S., by the end of 2012.   Among other things this seemingly well-intended document works to guarantee every world citizen a job, an education, and a healthy existence.

Walter Wendler mug 2It is, however, a disgrace to the cause of freedom.  The treaty does not strengthen the benefit of freedom, but steals it.  Likewise, too many universities participate in the pilfering of dreams, diligent work, and the attainment of aspirations.

It is impossible to open a newspaper without reading commentaries on the current challenges of higher education, including markedly increasing student debt — the $1 trillion mark was eclipsed this year — the declining stature of student study habits, emphasis on extracurricular activities and luxurious accommodations, the decreasing preparedness of students, and a multitude of other ills that seem to infect higher education.

Elayne Clift lamented the impact of entitlement in The Chronicle of Higher Education a couple of years ago.  She wrote: “The sad thing is, I’m not alone.  Every college teacher I know is bemoaning the same kind of thing. Whether it’s rude behavior, lack of intellectual rigor, or both, we are all struggling with the same frightening decline in student performance and academic standards at institutions of higher learning. A sense of entitlement now pervades the academy, excellence be damned.”

But, there is another side to the story.

I have the daily privilege of walking through a building populated with students whose behavior flies in the face of these stifling generalizations. Maybe it’s because the programs have selective admissions and good students are drawn into the design disciplines. Possibly it’s the nature of the disciplines themselves: Our students produce things — intellectual output—that is the result of their ideas. The work of the mind and the work of the hand are conjoined and, in that attachment of idea and product, energy is generated and released.  Students sense the fusion of work, idea, and inherent value.

And even in this apparently rarified setting, 10% of the students I encounter have no business being here, but that is a small number.  This minority is lazy, unmotivated, driven by entitlement, or unable to glean the satisfaction that comes from a job well done through the application of effort and intelligence.

Critical to the future of higher education is a clear and powerful recognition that if the post secondary educational system exists to meet the flimsy and cheap gratifications of those who lack the ability, determination, spit, or chutzpah, the whole enterprise is denigrated.  That is unfortunate for all, not just those predisposed to expect rewards for little or no effort.

We need to cull the herd.

This perspective is not mean-spirited, anti-egalitarian, insensitive, or counter to the goals of an educated citizenry and the importance of an enlightened populace in a free society.  But, if we trivialize the pursuits of the mind and make them common to anybody willing to pay the tab without the willingness to do the work, we undercut the value to devoted students, unintentionally dashing real aspiration and the social benefits accrued from it.
There are forces of false franchise at work that undermine authentic risk and reward.  The harm done to the aspirations of capable students by incapable students and well-intended but misguided public officials, university leaders and faculty, is an irreparable diminution of the purpose of our universities that percolates into the public square.  The social consequences are real and will be felt for generations.

We rob students of the possibility to fail by attempting to ensure their success. We steal from them the bona fide joy of attaining an aspiration that seems beyond their reach. Ms. Clift is correct in this aspect of her assessment, “Too often the balance sheet, educator apathy, and a fear of resolving difficult situations lead to irresponsible practices such as encouraging grade inflation and ignoring violations of academic integrity.”

These are the real costs of universities open to all as a prerogative of birth, status, citizenship, and a placebo for the power of a student learning to generate, sustain, and promulgate ideas and insights.  The greatest failing is a vision of students as customers because they have paid the bill.
University leadership and faculty have an intrinsic responsibility to maintain the integrity of student aspirations, by ensuring that able, willing, and capable students are challenged, and that those who are unable or unwilling or incapable are disallowed.  That’s the job.
By giving what is not earned, our universities are invalidated as seats of learning and students are stripped of aspirations.

West Frankfort to place dumpsters out for Annual Clean Up Day

WEST FRANKFORT – The City of West Frankfort is once again teaming up with the No Name Group to get dumpsters out in coordination with the volunteer group’s annual City-Wide Cleanup.

Street Commissioner Tara Fasol-Chambers said the council is always pleased be able to participate by coordinating efforts with the city’s trash provider, Midwest Waste in Marion, to supplement the great efforts of hundreds of volunteers in cleaning up the town by providing six dumpsters to placed for residential dumping, one week after the scheduled clean-up day, which is set for April 20.

“I can’t say enough about this group that puts on the clean up,” said Fasol-Chambers. “What they do is so much bigger than most can imagine, unless you have come out and taken part. The amount of planning it takes, the kids that they reach and teach about keeping our community clean, the volunteers that they pull to do such an enormous amount of cleaning up and then the giving back that they do with those volunteers through food and prizes and t-shirts is simply amazing. West Frankfort is lucky to have such dedicated citizens who don’t just come up with big ideas but get their hands dirty, literally, trying to get out and make a visible difference in the place we all call home. I think I can speak for our entire council when I say we are blessed to just be able to help anyway we can and what we do is very small.”

The commissioner said the city’s contact allows for six dumpsters to be placed out for clean-up day and she has arranged for those to be located and rotated out from two locations, the parking lot south of the police station on Poplar Street and the parking lot of the city’s water shed, located east of Charles off Lincoln Street.

“We will have one placed at each location starting the day of the clean up on April 20 and when they get full, another will be brought to replace it, until we reach our six,” Fasol-Chambers said. “We typically have them out for about one week after the clean-up day.”

The commissioner said she wanted to give the community a heads up on the week of the dumpster availability in advance but promises to have more details of what can be dumped and other dumping locations available for items that aren’t going to be allowed in West Frankfort, closer to the time of the event.

“I’m getting all that together now so the council can give as much information to help people get their stuff to where it needs to go as possible,” she said. “We are still a few months out but hopefully, this will give people some time to prepare for cleaning out garages and attics or whatever they need and we will just keep getting the details out as they become available to us.”

The No Name Group handles the actual Clean-Up Day event, which not only schedules and coordinates the volunteering of hundreds of people to clean up the town but also incorporates school children by educating them about litter and keeping the community clean. This year, the group has also begun a logo contest that will give local kids a stab at getting their design on t-shirts and other promotions for this year’s event.

 

Benton Public Library to hold book sale

Benton Public Library will hold a used book sale on Saturday, March 2, from 9 a.m. to 5 p.m. in the library’s meeting room.

benton public libraryEvery book will be only 25 cents, or shoppers can fill a bag for just $2. Bags will be provided or shoppers may bring their own.

“These are quality books,” said library director Erin Steinsultz. “We often get duplicate donations or books that may not be timely enough to add to our collection. They would still make for great reading. We have great things for sale.”

“At just a quarter, you can throw it in the back of the car or just keep it around. If you never read it, you’re not out much,” said Steinsultz.

“We also have some used library books for sale,” said Steinsultz. “There is a big variety. Profits help us to buy new materials.”

There is no preview before the sale. Doors will open at 9 a.m. on Saturday as the library opens.

For more information, call the library at 618-438-7511.

Thoughts, observations and ramblings from the February Fever/March Madness tournament trail …

Is Harrisburg the best Class 2A basketball team to come down the pike … ever?

muir mug ihsaCertainly, I have been around long enough to know that wagers and maybe even a fight or two have started over questions like that. So, without making folks from Pinckneyville, Massac County and Muphysboro upset let me just answer the question this way:

Harrisburg has the potential to go down as one of the greatest teams ever from Southern Illinois and clearly that question will be answered in the next two weeks. Before I get any farther out on my wobbly limb today let’s take a little closer look at the Bulldogs.

I have had the opportunity to do play-by-play six times in games that Harrisburg played this season, plus I saw them play Alton Marquette in the Saluki Shootout back in December so I am very familiar with their personnel. And the fact that three starters Tyler Smithpeters, Capel Henshaw and Ryne Roper have been playing high school basketball for 10 years (OK, it’s only four years but it seems like 10) gives me some more insight into the talents of this team. I have also interviewed Bulldogs’ coach Randy Smithpeters several times on my Saturday morning show on WQRL so I have followed the remarkable season closely.

Let’s look at Harrisburg from a few different perspectives.

During 20 years as a broadcaster/writer I have interviewed hundreds of coaches and have heard them say countless times that in order to win a particular game they have to ‘take something away from the other team.’ In other words, they have to stop a particular player or even two, they have to control the boards, stop the transition game or they have to ratchet up the defense.

I guess it’s that thought that prompts me to ask the question I did, ‘is Harrisburg the best Class 2A basketball team to come down the pike … ever? You see, taking that approach, I don’t know how opposing teams would prepare a defense for the Bulldogs. First, they have an assortment of offensive weapons in the aforementioned Smithpeters, Henshaw and Roper along with junior Eli Tabor-Scott, who are all long and athletic and have the ability to turn in a 20-30 point performance in any game. And it certainly doesn’t hurt anything to have 6-feet-6-inch, 250-pound Dakota Upchurch in the paint. I don’t see how a team could focus on one or even two players and shut down the offense – in short, they have a bunch of ways to score.

Second, the Bulldogs are a great passing team and very unselfish – a great combination if you wear purple and white but a very bad combination if you don’t.

Third, Harrisburg is very deep off the bench with the likes of Bahari Amaya, ‘Snowy’ Bjornsson, Justin Younger, Caleb Bartok and others. Broadcasting more than 100 games this year I can say without reservation that some of the reserves on the Harrisburg team could be a star on other Class 2A teams in our area. Also, the Bulldogs are very well-coached. Coach Smithpeters certainly knew the talent and expectations coming into this year and has moved this team along at a nice steady pace while beefing up the competition.

And with all that said, I’ve saved the most important point for last.

While the shooting, passing and depth is mostly looked at on the offensive side of the ball, Harrisburg really gets after teams on the defensive end. Through 30 games this season Harrisburg has not given up more than 59 points to an opposing team and only eight teams have scored more than 49. So, while the Bulldogs might suffer through a ‘clunker’ – and with the offense they have I want to stress that ‘might’ is a key word – the defense will not. As the old saying goes, ‘offense wins games but defense wins championships.’

In the end, the answer to the question about where this particular Harrisburg team will end up in the rich history of the greatest-ever Southern Illinois teams will continue to be played out this week at the West Frankfort Class 2A Sectional where the Bulldogs will be a heavy favorite.

I have watched enough Class 2A basketball at Peoria to know that this team has all the tools – offense, depth, defense, coaching and a little swagger – to bring home the big trophy from Carver Arena.

So, I guess in the end it will be the Harrisburg Bulldogs during the next two weeks who will eventually answer the question I posed. It should be fun and interesting to watch it play out.

————-

From the ‘On the Road Again’ department …

For more years than I can remember I have had the privilege of broadcasting the eight games from the IHSA state tournament in Peoria on WQRL. Prior to the advent of the four-class system we did Class A games and now we do the Class 1A and Class 2A games on the first weekend. It’s a great treat, even for an old guy like me, and if the Good Lord is willing I will be there again this year.

Since we broadcast Benton sports on WQRL we always start our ‘Road to Peoria’ following the Rangers as far as they advance. The past two years Benton made it to the first game of the sectional. This year, knowing the Harrisburg Bulldogs were looming in the Eldorado Regional, we put together a contingency plan for the week of the sectional.

Since WEBQ is one of our sister stations and broadcasts Harrisburg games we knew they (and others) would be at the West Frankfort Class 2A Sectional, so we started exploring the idea of broadcasting the Hardin County Class 1A Sectional. When I started plotting the teams that could possibly be at Hardin County, I knew it was something I wanted to do it we could put it together.

So, with some work and considerable help from various locations including WQRL and the good folks at Hardin County High School particularly athletic director Tammy Conn, I’m pleased to announce we will be at Hardin County this week for what I believe is one of (if not the best) Class 1A sectionals in the state. With the likes of Goreville, Meridian and Gallatin County who have been state ranked this year along with Steeleville, who emerged from the Waltonville Regional, I would challenge you to point to a sectional that is any tougher than this one will be. We open with Goreville-Meridian on Tuesday night followed by Gallatin County-Steeleville on Wednesday and the championship on Friday.

My only concern right now is finding my way to Hardin County High School. I have never been there before but with GPS in hand and a variety of instructions from folks who live in that neck of the woods I’m certain that won’t be an issue. Please tune in if you get the chance, it should be a great three nights of basketball.

Send me a text at 525-4744 or email at jmuir@frontier.com if you hear our broadcasts from Hardin County.

——————————

Congrats to the Nashville Hornettes on winning the Class 2A state championship last night at Redbird Arean in Normal. The win end a few ‘close-but-no-cigar’ runs for Coach Wayne Harre in grabbing the coveted state championship.

Harre’s teams have been noted for the past 13 years for defense and toughness, proving that shutting the opposition down really does win games and now a state championship. During the amazing ‘girl’s basketball factory’ that Harre has built at Nashville his team’s have posted an incredible 128-2 record in the tough Southern Illinois River-to-River Conference. Think about that and let that sink in for a moment. In 13 years that means 65 of those games were at Nashville but 65 were also on the road – where it is never easy to play. Just incredible, any way you add it up.

During the past few weeks Harre’s name has been mentioned repeatedly as a possible candidate for the SIU women’s basketball program – a program that is three or four rungs on the ladder below rock bottom. Again, SIU needs to run, not walk, to Harre and offer him the job, period.

——————————-

Free throw shooting … or perhaps better stated … a lack of free throw shooting has been my pet peeve again during this basketball season. Coaches tell me that players shoot free throws every single day at practice but the percentages are, simply stated, atrocious.

I have watched box scores all year long where teams will lose by three or four points and shoot 11-24 (or some other gawd-awful percentage). And sometimes the stakes are much higher when free throws are missed.

I called the championship game of the Waltonville Regional on Saturday night when Christopher, who has not been in a regional title game for 21 years, matched up against Steeleville. It was a thrilling, hard-fought game that Steeleville eventually won 57-51 in overtime.

Again, looking at the box score, free throws are the sole reason the game even went to overtime and Christopher didn’t win in regulation. After going 9-11 from the free throw line in the first half the Bearcats shot a dismal 7-21 the rest of the game.

I don’t understand it, coaches don’t understand it, but free throw shooting continues to become a lost art at the high school level. Losing a game in mid December because of a poor night at the free throw line is one thing, but losing a chance to hang a regional banner and plaque and advance to the sectional tournament stings a lot more.

——————————–

Be sure to take the time to enjoy the magic and excitement of post season basketball, it’s a special time of the year and for some communities, coaches and especially players it could be a once-in-a-lifetime experience. Thanks for taking the time to read this and God Bless you!

 

 

Obituary – Charles Robert Williams – Benton

Charles Robert Williams, 95, of Benton passed away Thursday morning Feb. 21, 2013 at the Stonebridge Senior Living Center, in Benton.

Funeral services will be held at 2 p.m. Sunday, Feb. 24 at the Morton & Johnston Funeral Home in Benton with the Rev. Jim Beaty officiating. Burial will be at Liberty Cemetery in Ewing.  Visitation will be from 12 noon until the time of service at Morton & Johnston Funeral Home, in Benton.

Risley enters not guilty plea during arraingment hearing

By Jim Muir

Norman Dwayne Risley, the 59-year-old Sesser man facing charges that include making bombs, possession of explosive devices and solicitation of a child pleaded not guilty Wednesday in Franklin County Circuit Court.

Norman Dwayne Risley

Norman Dwayne Risley

Risley appeared for an arraignment hearing before Judge Tom Tedeschi where he entered the plea.  Risley is being represented by the Benton law firm Drew & Drew.

Risley remains free on $75,000 cash bond which represents 10 percent of the $750,000 bond that was set after Risley was arrested on Dec. 21, 2012 and charged with three felony counts and one misdemeanor that includes one count of unlawful possession of explosives, one count of unlawful use of weapons, one count of indecent solicitation of a child and an additional single count of sexual exploitation of a child.

A Franklin County Grand Jury also returned a true bill of indictment against Risley when it met earlier this month.

Risley was arrested after Sesser police, working on a tip, began investigating allegations that he had solicited the minor child.  When law enforcement authorities gained entry through a search warrant to Risley’s residence and uncovered the cache of explosives that included 11 separate explosive devices, explosive compounds and 16 blasting caps. The charges allege that Risley “intended to use the explosive devices to commit a felony.”

The charge of indecent solicitation of a child alleges that Risley approached a child under the age of 17 and “discussed and solicited the child to perform an an act of sexual penetration.”

Along with local law enforcement, state police, ATF agents and other federal authorities also participated in the investigation and arrest.

Risley will next return to court for a pre-trial hearing on May 9.

Warriors’ big Homecoming win over Wabash clinches first GRAC title since 1991

INA, Ill. (Feb. 20, 2013) – The Rend Lake College Warriors really gave its Homecoming fans something to cheer about Wednesday night at Waugh Gymnasium.

Up 52-21 at the half, the Warriors stayed intense in the second half and logged a 98-72 win over Wabash Valley College. The win secures Rend Lake its first Great Rivers Athletic Conference title in more than 20 years.

Rend Lake College's Bronson Verhines (Woodlawn) beats Wabash Valley's Phillip Jackson to the ball Wednesday night at RLC's Homecoming. Rend Lake won 98-72 and clinched its first conference title in more than two decades.  Larger image attached.

Rend Lake College’s Bronson Verhines (Woodlawn) beats Wabash Valley’s Phillip Jackson to the ball Wednesday night at RLC’s Homecoming. Rend Lake won 98-72 and clinched its first conference title in more than two decades.

RLC big men Noel Allen (Guttenburg, N.J.) and Bronson Verhines (Woodlawn) shared high-point honors for their team with 17 each. Rend Lake again had 12 players contribute points, showing what great depth the team has this season. Cortez Macklin (Louisville, Ky.) finished with 12 points, Jeril Taylor (Louisville, Ky.) had 11 and Corey Ayala (Metropolis) put up 10. Dawson Verhines (Woodlawn) scored eight, Stephon Bryant (Louisville, Ky.) had seven, and Trice Whaley (Jeffersonville, Ind.) and Montez Williams (East St. Louis) each had five. Montez Buford (Louisville, Ky.) scored three points, Jesse Smith (Campbell Hill) had two and Dennis Froemling (Campbell Hill) had one point.

Wabash’s Chris Griffin led all scorers with 21. WVC’s Rontray Chavis and Thomas Freeney, Jr., each had 12.

The Lake didn’t perform as well from the free throw line as in other games. The Warriors hit 13 of 23 for 57 percent. But there wasn’t much Head Coach Randy House could find wrong with his team Wednesday night.

Rend Lake has three road games to go before wrapping up the regular season. It will finish conference play with John A. Logan College at 3 p.m. Saturday. The final two games will have postseason implications for The Lake as it heads to Lincoln College on Feb. 27 and John Wood on Feb. 28. RLC plays in the NJCAA DII Region XXIV Tournament at John Wood, which includes Lincoln and John Wood.

The Warriors are the only DII program in the GRAC. Its conference opponents are all NJCAA DI programs that will face off in the DI Region XXIV Tournament, March 5-9, at RLC.

 

NJCAA Men’s Basketball
Wabash Valley College
@ Rend Lake College
Feb. 20, 2013
Ina, Ill.
Waugh Gymnasium

WVC 72 (21-51) – Thomas 1 0-0 2 Chavis 5 2-5 12 Packer 2 0-0 4 Kinney 2 2-2 8 Freeney Jr. 4 2-6 12 Bridgeland 2 0-0 5 Braddock 1 2-2 4 Griffin 7 5-5 21

RLC 98 (52-46) – Froemling 0 1-2 1 Whaley 2 1-2 5 Ayala 5 0-0 10 Smith 1 0-0 2 Bryant 2 2-5 7 Allen 8 1-2 17 Taylor 3 4-6 11 D. Verhines 3 0-0 8 Macklin 5 1-3 12 Buford 1 1-1 3 B. Verhines 8 1-1 17 Williams 2 1-1 5

Free throws WVC 15-24 RLC 13-23. Fouls WVC 19 RLC 17. Three-pointers WVC 7 (Kinney 2, Freeney Jr. 2, Bridgeland, Griffin 2) RLC 4 (Bryant, D. Verhines 2, Macklin). Foul-outs None. Technicals RLC 1 (Taylor).

County board continues to look at renovation of Campbell Furniture building

By Bruce A. Fasol
With as many steps forward as backward, you may have thought that the Franklin County Board was auditioning for Dancing With the Stars when the board met in regular session Tuesday night.
A protracted discussion on construction dominated the meeting.  Approval was granted for re-carpeting Court Room No. 2, a hallway, and the board meeting room. A third floor rest room will also be re-tiled and a commode replaced.   Also, upgrades to handicap accessible facilities was also approved. The measure was approved despite a “no” vote from Jim McPhail, of West Frankfort.
A major discussion regarding the replacement of the roof on the county building that once housed Campbell Furniture saw differing views as well.   Even when the question was voted on, not a great deal had been decided. The board voted to advertise for bids to tear off the old roof and replace it. What was not decided was whether the replacement roof would be metal or rubberized.  And, who would tear off the old roof was also left open.
One suggestion was to utilize help from prisoners who tore off the facade of the building recently. That would cost the county no money. However, board chairman Randall Crocker noted that there would be union opposition.  Board member Alan Price had been a vocal critic of architect Brian Edmondson’s work with the county during the meeting. And, he seemed to have some support for that opinion. In the end, bids will be advertised and the specifications will presumably come from those meetings of the three persons delegated. The board will not have the chance to go back and approve the specs. However, the board does have the right to reject all bids when the process moves to that point. A previous bid for a metal roof was rejected as being too extravagant.
The County approved borrowing $225,000 for the jail project and $70,000 for courthouse upgrades. They combined the vote, which also did not please all board members. Board member Jim McPhail said prior to the vote, “You know that by combining the measures you’ll lose my vote.” And, indeed when the vote was taken, McPhail again voted “no”.
Another changing of path comes as the board rescinded their contract with F & W Electric for the heating and air-conditioning work at Franklin County Jail.  They then approved a contract with Honeywell for the project.
Approval was granted for the new Franklin County logo as created by the Arthur Agency. A diagram of Illinois is used along with the bold type “Franklin” and a large red star. Board members approved after good-naturedly debating the star’s color. The most concern expressed was over the fact that the star itself on the logo made Franklin County look like it was located just south of Chicago. The county’s website is behind in its construction it was reported. Arthur Agency is also handling that for the county and is behind in their plans.
Good news came with the acceptance of the 2010 and 2011 audit. Board member Ken Hungate summed it up: ” At one time we had a good little book of things we needed to correct. Now, we have a couple of pages only and are working on them.”

Press ‘1’ for English … maybe

While I try my best to adjust to life in the 21st Century there are times when I long for the ‘good ol’ days.’  And the good ol’ days I refer to is long before we knew about automated phone systems and people working in customer service who can’t speak English.

muir mug ihsaBefore you remind me that I’m old and label me politically incorrect, let me explain.

Yesterday afternoon I was looking at my online banking and noticed a charge of $84.99 for anti-virus protection for my computer.  I also noticed that it was a reputable firm and there was a phone number attached.  Only problem is, I didn’t order it but felt like it might be an automatic renewal.  However, I have a new computer and didn’t need the renewal.

I called the bank and they told me to first start the process I needed to call the company.  There was a number with the Memo Post on my account.  It was a Texas phone number but I also knew that didn’t necessarily mean the person on the other end was going to be in the Lone Star State.

So, I dialed the number and that started me on a 45-minute odyssey that caused my blood pressure to rise along with the hair on the back of my neck  and finally prompted me to utter a few expletives under my breath.

Call me old fashioned, but I trust people to be able to direct my call in the direction it needs to go, and showing that I’m not completely comfortable with all the modern gadgets at our daily disposal, I want it to be known that I don’t trust an automated voice to have the slightest inkling about who I need to talk to.

In fact, anytime I make a phone call and I’m greeted by a recorded voice I immediately become irritated and impatient. And I get even antsier when the recorded voice prompts me to talk to him/her … or it … or them … (I’m not sure what word to use when carrying on a conversation with a machine).

The message began by thanking me for calling and telling me to press 1 for English. This added to my angst because I think we should all speak English, period.  See, I told you I was politically incorrect.  However, trying to resolve this matter and get my $85 bucks back I pressed ‘1.’

The nasally automated male voice on the other end then told me that if I had a touch-tone phone I would have to make a simple choice about which specific department that I wanted to speak with.

Sounds pretty simple, huh? Well, let me assure you it’s not, especially for a person whose irritation and impatience are escalating by the second.
The ‘voice’ then reeled off a menu of five choices that were available. All I had to do was push the right button and I would soon be speaking with a person that could help me.

The secret, I learned long ago when dealing with an automated system that offers choices, is to wait until you’ve heard all the choices before making a decision. No matter how certain you are that number 1 or number 3 is the right one, I can assure you from past heartache and grief that you’re better off to listen to all the choices. Otherwise, you get to go back to square one and start all over again, which is not a pleasant experience.

The only catch, if you’re like me anyway, is that by the time all five choices are given, I’ve usually forgotten what the first three were. So, with great doubt I pushed the button I thought would get me to the right person, but was told that I would need a different department.

Then, when I tried to push the button for that department I was told by the ‘voice’ that I’d made an “invalid entry” and that I should place my call again. Nearly five minutes had elapsed since I placed the call and I never spoke with a real, live person.

Perhaps it’s an example of my resistance to change or the fact that I’m a baby boomer who can still recall the days of the ‘party-line’ when three or four families in the same neighborhood shared the same phone line, but I’m one of those people who find a certain measure of comfort and security in hearing a living, breathing human being – complete with a pulse and a heartbeat – on the other end of the telephone line.

Well, as I would learn during this experience … at least sometimes I do.

When I finally reached that person with a pulse and heartbeat he told me his name which I couldn’t understand and he began to speak with a heavy Middle Eastern or Indian accent.  I tried to explain to him why I was calling and what I needed but when he replied I had a very difficult time understanding him.  If I said, ‘pardon’ or ‘could you please repeat that’ once I said it a dozen times during the 10 minute call.  At one point, I simply said, ‘I’m sorry but I can’t understand you.’  How important, I asked myself more than once during the ordeal, is this $85 to you.

And let me say I am glad the young man is working – he just doesn’t need to be working in customer service.

After what seemed like all afternoon we finally got the matter resolved and just as the young man promised he sent me a confirmation email telling me that the money would be back in my account in 5-10 days.

After giving it some thought (about 15 seconds) I decided if the money is not back in my account in that time frame I’ll not make a return call and here’s why:  When factoring in my sanity, nerves, health, patience and perseverance, not to mention my time … I’m not sure it’s worth 85 bucks to endure – and I really do mean ‘endure’  — another experience with an automated phone system.

Benton, West Frankfort, Illinois News | Franklin County News